New Nordstrom Service Lets Customers Shop by Text
In 2014, the retailer launched NEXT, an opt-in, secure one-to-one service that lets
"TextStyle is an important step forward in our continued efforts to develop ways to serve customers on their terms," said Jamie Nordstrom, president of stores. "For customers who prefer text messaging, TextStyle is a way for our salespeople to provide a personalized styling experience and for customers to view and buy seamlessly with the convenience and simplicity of a text message, wherever and whenever they like."
How to use TextStyle
- Customers using their NEXT texting account opt-in to use TextStyle.
- Using TextStyle, a customer or salesperson sends a private text message with a description or photo of a product.
- If the customer likes any of the recommended items, they can purchase by simply replying "buy" plus a unique code.
- The purchase is completed using the customer's Nordstrom.com account information.
- Items ship directly to the customer with
Nordstrom free standard delivery.
TextStyle and NEXT are built with the customer privacy and security in mind. NEXT is an opt-in-only texting platform developed by
About Nordstrom
MEDIA CONTACT:
(206) 303-3036
Dan.Evans@nordstrom.com
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